Information for Patients

Before your visit

Please arrive with enough time to complete any required paperwork.
If you are unsure whether your referral or results have been received, contact reception before your appointment.

What to bring to your appointment

Preparing for your ENT appointment helps our team review your symptoms, referral and test results efficiently.

  • A current referral from your General Practitioner (GP) or referring Specialist.
    We prefer referrals to be sent to our office in advance to assist with triaging the urgency of your condition.
  • Xray’s, MRI or CT scans (if relevant)
  • Hearing or balance tests, sleep studies, allergy tests and blood tests (if relevant)
  • Medicare, Private Health Fund or DVA card
  • Completed Patient Registration and Information Consent Forms.  These are emailed to you prior to your appointment.      We appreciate it if these are emailed back to us before your consultation.

Please Note:

  • We do not see TAC or Workcover patients
  • We do not see adult ear conditions

Fees

  • Consultation fees are payable at the time of the appointment.  Fees are outlined when booking the appointment and in our appointment letter that is emailed.
  • We are unfortunately unable to offer bulk billed medical services.
  • If you do not have a Medicare card or valid referral, there will be additional charges for procedures.
  • Our team will process Medicare rebates at the time of payment. Patients eligible for a Medicare rebate will receive their rebate into the bank account linked to their Medicare within 1-2 business days.
  • Surgical pre-payments are due one week prior to the procedure.

Payment

  • Payment can be made by cash, EFTPOS, Visa card or Mastercard.
  • We do not accept cheques.
  • Surgical pre-payments can be made by direct deposit
  • Full payment is required on the day of consultation.

Surgery Fees and Financial Consent Information

Our fees are based on the guidelines established by the Australian Medical Association (AMA) and the Medicare Benefits Schedule (MBS).

For all patients undergoing surgery, we provide Informed Financial Consent. This allows you to review the relevant item numbers and confirm your level of coverage with your health fund.

Surgical Costs: What to Expect

There are three separate fees, each payable to a different party:

  1. Surgeon’s Fee
  2. Anaesthetist’s Fee
    – The anaesthetist will contact you prior to your procedure to provide an informed financial consent.
  3. Hospital Bed and Theatre Costs
    – If you have private health insurance, your costs are typically limited to your policy’s excess.
    – If you are self-funded or uninsured, we will obtain a quote from the hospital on your behalf.

Medicare and Private Health Rebates

Most ENT procedures (excluding cosmetic surgeries) are listed under Medicare item numbers and therefore attract a government rebate. Private health insurers may cover up to 25% above the Medicare rebate for these procedures.

However, it’s important to note that Medicare rebates have remained largely unchanged since 1983. These stagnant rebates have not kept pace with inflation, the rising costs of running a high-quality medical practice, or the increasing cost of indemnity insurance.

As a result, there may be a significant gap between the rebates and the actual cost of care, which contributes to patients’ out-of-pocket expenses. Our fees, based on AMA guidelines, are often up to three times the Medicare rebate—highlighting this discrepancy.

Post-op Handouts

GrommetsDownload
Rhinoplasty & Nose JobDownload
Nasal SurgeryDownload
TonsillectomyDownload
UPPP (uvulopalatopharyngoplasty)Download
Post Operative PainDownload

Book an appointment

For appointments and enquiries, please contact Ent & Facsial Plastic Surgery Melbourne on (03) 7053 3097 or email A current referral may be required for specialist consultation.